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BURNING BRIGHT WITHOUT BURNING OUT
Burning Bright Without Burning Out
Who is burning out?
What is burnout and what are its causes?
Organizational mismatches
Personal mismatches
What does burnout look like?
What does burning bright look like?
What are your burnout cures?
Who is At Risk of Burning Out?
Those of Us Who:
Lack a vision and mission to go with our tasks
Feel isolated from the people we work with
Lack a connection with The Big 3:
Your Unique Personality
Your Sense of Community
Your Sense of Service
Feel mismatched with our “Organizational Life”
Burnout as a Series of Organizational Mismatches
Values: between what we do and what we think is most important to do
Control: between what we can control and what we believe we can control
Fairness and Rewards: between our workload, achievements, and recognition
Community: between us and our relationships with our co-workers, supervisors, and customers
Burnout Symptoms: What We Feel When the Fire is Out
A malaise of the spirit and negative emotions
A loss of enthusiasm and meaningfulness
A loss of ambition and feeling of powerlessness
A seemingly unmanageable level of stress
A lingering list of physical ailments
A decline in performance
An emerging pattern of people problems
What We Feel When We Are On Fire Burning Bright
Energetic: What we do in our lives creates an energy elevation to fuel the fire. Time flies.
Powerful: A potent “can-do” attitude where you are confident in your effectiveness to be successful. We achieve.
Hopeful: Having future goals and plans to achieve them. We believe.
Connected: Tasks directly relate to our “mission”. We are satisfied.
Creating Your Cures to Burnout: Striking Your Match
Seek Awareness: who do you want to be
Seek Understanding: recognize and develop your abilities to control your own well-being
Seek Action: positive self talk and perceptions
Seek Solutions: detect what keeps you engaged
Seek Opportunities: play with your work to transform it into a better fit and more fun
Creating Your Cures to Burnout:Keep Burning Bright
Seek Support: cultivate your community by getting others to endorse your personal mission and what will help satisfy you
Seek Change: use your influence to make your environment a better place for you
Seek Perspective: use your sense of humor to stay positive instead of sarcastic
Seek the Journey: enjoy acting, working, and living in the moment with an equal eye on a meaningful plan for your future
Recent Burnout Research
Student Burnout as a Function of Personality, Social Support, and Workload (Jacobs & Dodd, 2003)
Three identified components: emotional exhaustion, depersonalization (neg. attitudes toward others), and reduced personal accomplishment
subjective workload was more strongly related to aspects of burnout than objective workload
social support, especially from friends, is related to lower levels of depersonalization and reduced personal accomplishment
greater the involvement in outside work activities, the greater the sense of personal accomplishment
Positive personality temperament reduced all three burnout components
Positive Personality Temperament: Emotional Intelligence
Positive Personality Temperament refers to a natural preference toward a general positive attitude
Often assessed by psychological tests (NEO-PRI)
Often associated with life satisfaction and job productivity AND reducing the negative affects of burnout
Emotional Intelligence refers to managing your natural personality to promote positive personal outcomes
EI refers to the ability to regulate impulses, face obstacles and empathize with others
It impacts your ability to manage everyday life demands
Research shows increased EI produces better job performance and is an excellent predictor of individual and group success
Battling Burnout and Customer Service
Who Are Your Customers?
Co-workers
Prospective students and Parents
Public
What Do They Want From You?
Positive Energy
Accurate, timely, and relevant information
An overall positive interaction
Sometimes, the future Powerball numbers (the impossible)
How Can You Do What’s Right for You and Them?
Know all that is possible and take control of those things
Accept complaints and your energy level as self knowledge
But Enough About Them:What Do You Want?
It’s human nature to complain because it’s human nature to strive to make our lives better
Therefore, complaints tells us about:
How much we care about making our lives better
What we need in hopes of making things better
What our customers need in hopes of making their lives better
It’s human nature to desire positive energy because it’s human nature to desire positive interactions with others
Therefore, our energy level tells us about:
Our capacity for quality production and performance
Our ability to recognize and change personal behavior patterns
How we best battle the negative affects of Burnout
Conclusion
Burnout is generally defined as a mismatch between you and the environment that causes long term distress
Different from normal ups and downs, it’s long term and can be personally damaging if not resolved
Tapping into your level of positive temperament and increasing your emotional intelligence helps battle burnout contributes to life and work satisfaction
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